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2018 Quality Award Winners

Annually, Mercy hosts the Quality Awards, to celebrate excellence in Clinical Care, Support Services and Collaborative projects. The awards are held during the first week of October, and 2018 saw 10 entries competing for the titles in their category and overall. Independent judges from a range of clinical and non-clinical backgrounds review each entries documentation that details the planning, implementation, results and evaluation of each initiative.

A gala style dinner was held on October 4th to announce the 2018 award winners.

 

  

Clinical Services Category Award Winner

Presentation Title: Supporting the Transition of Internationally Qualified Nurses (IQNs)
Mercy Department represented: Clinical Services
Participants: Kerry Davis, Richard Ward and Paula Sharp

 

The integration of Internationally Qualified Nurses (IQNs) is an issue of national significance in nursing today and an IQN project evolved to create an environment for our IQNs to flourish. This initiative supported the transition of IQNs into the existing workforce through deliberate psychosocial support, assertiveness and preceptor training, and a partnership with an expert in IQN transition.

 

Judges’ comments:

"An impressive, multifaceted approach which supported the development of confidence and skills in our IQN workforce."

Clinical Services Award

Clinical Services Award

 

  

Support Services Category Award Winner

Presentation Title: Dining Out while Dining In
Mercy Department represented: Food Services
Participants: Rachel Bond, Victoria Wood and Uwe Braun

 

Eating away from home is a big challenge to those living with coeliac disease, and a hospital visit is no exception. In conjunction with Coeliac New Zealand, Mercy has completed the ‘Dining Out’ programme to become a certified establishment for Gluten Free Dining. Our gluten free patients can now rest assured that their needs are taken seriously and safe gluten free food is provided at Mercy.

 

Judges’ comments:

"A thoughtful way to extend our patient care. Clearly stated objectives and seamless execution has supported the integration of this project into everyday practice."

Support Services Award

Support Services Award

 

  

Collaborative Category Award and Overall Supreme Award Winner

Presentation Title: Hospital Food? Yes, Please!
Mercy Department represented: Food Services and ICT
Participants: Rachel Bond, Kari Teremoana, Victoria Wood and Jackie Dunham

February 2018 saw 18 months of thorough research and planning culminate in the successful implementation of New Zealand’s first al-la-carte, on demand, hotel-style ‘Room Service’ model of hospital food service at Mercy Hospital.

The team was driven by a desire to excel in food service aspects of patient care, and patient feedback has been overwhelmingly positive.

 

Judges’ comments:

"A commendable achievement to be the first in New Zealand to offer this service, which patients are appreciating every day."

Collaborative Award

Collaborative Award

 Supreme Award

Supreme Award