Mercy Hospital uses Cemplicity to gather patient feedback. Patients are sent an invitation via email or text message to provide feedback on their care two weeks after discharge. Responses are anonymous and not able to be traced back to individuals.
A summary of our recent patient feedback can be viewed below:
"Lovely environment from the minute we entered the building, front office staff were very friendly, nursing staff tentative, in all it was very pleasant."
"I had a totally brilliant experience. I am in awe of the amazing service that all of the staff at Mercy provide."
"The nurses were exceptional, I cannot fault the care I received. They were empathic, understanding and gave me a very pleasant post surgery experience."
Commitment to quality
Mercy has an absolute commitment to quality.
All staff are encouraged to create or be involved in projects that drive quality improvements. These projects are celebrated annually at Mercy's Quality Awards night and have resulted in some truly innovative successes including sustainability initiatives through onsite worm farms, patient room service, and the automation of patient processes.
You can learn more about each of the 2020 Mercy Hospital Quality Award projects in these YouTube videos.
Supreme Award Winner
Nothing About Me Without Me
- 21st Century Preadmissions
- PITStop: Post-operative handover tool
- Partnership with patients to improve MDRO information
- The Ins and Outs of Managing Crates
Improvements that centre on patient safety are recognised each year with the awarding of the Catherine Scally Patient Safety Award.
DAA Group EQuIP Accreditation
Mercy participates in the voluntary EQuIP (Evaluation and Quality Improvement Programme) Accreditation cycle run by the DAA group.
EQuIP audits ensure quality improvement remains a focus across the hospital, allows for Mercy to benchmark itself against similar organisations and helps enable Mercy to be a leader in delivering health care.
2020 Westpac Otago Business Awards
Mercy was the proud recipient of the Excellence in Service and Supreme Business Excellence Awards at the 2020 Westpac Otago Business Awards.
2018 New Zealand Private Surgical Hospital's Leaders in Quality Awards
In 2018 Mercy Hospital received both the Clinical and Non-Clinical Awards, and ultimately the Supreme Award at the New Zealand Private Surgical Hospitals Association's biennial Leaders in Quality Awards.
2014 WorkSafe New Zealand Awards
Mercy won the Best Initiative to Address a Workplace Hazard category at the 2014 WorkSafe New Zealand Awards for its work in mitigating the risks from electrosurgical smoke plumes.