Our Performance

Mercy is committed to delivering exceptional care for our patients, through continuous quality improvement.

EQuIP Accreditation Audit

Mercy participates in the voluntary EQuIP (Evaluation and Quality Improvement Programme) Accreditation cycle run by the DAA group.

EQuIP audits ensure quality improvement remains a focus across the hospital, allows for Mercy to benchmark itself against similar organisations and helps enable Mercy to be a leader in delivering health care.

The 2021 audit resulted in Mercy receiving an Outstanding Achievement rating - reflecting Mercy's ability to be a peer leader in systems and outcomes.

"Mercy Hospital had a total focus on delivery of high-quality services, and this has been sustained over many years... Mercy demonstrates outstanding quality improvement by sharing its story and activities with others at governance level with the Institute of Directors, with senior staff on national and regional committees and with staff who continue to undertake improvement projects year on year."

- 2021 DAA Group EQuIP Auditors

Hand Hygiene National Audit

Mercy Hospital participates in Hand Hygiene Australia's regular National Hand Hygiene Audits to track our compliance. Recent results below show our exceptional levels of compliance from July 1st to October 31st 2021.

Patient Feedback

Mercy Hospital uses Cemplicity to gather patient feedback. Patients are sent an invitation via email or text message to provide feedback on their care two weeks after discharge. Responses are anonymous and not able to be traced back to individuals. 

A summary of our recent patient feedback can be viewed below:

"I received friendly and professional care from both nursing and medical staff at all times."

"My stay in Mercy Hospital was a lovely experience, I felt as though everyone really cared. I would recommend it to anyone."

"The very high standard of care and support made the whole experience very acceptable."

July 2022

 

 

Commitment to Quality

Mercy has an absolute commitment to quality.

All staff are encouraged to create or be involved in projects that drive quality improvements. These projects are celebrated annually at Mercy's Quality Awards night and have resulted in some truly innovative successes including sustainability initiatives through onsite worm farms, patient room service, and the automation of patient processes.

You can learn more about each of the 2021 Mercy Hospital Quality Award projects in these YouTube videos.

 

Supreme Award Winner

Eye Surgery - The Manaaki Experience. This project centres around providing comprehensive and informative insights to eye surgery patients at Manaaki, in the form of a video prior to their admission. The video aims to reduce pre-operative anxiety, and help patients to prepare for their upcoming eye surgery.

2021 Quality Awards Supreme Award Winner: 'Eye Surgery - The Manaaki Experience'. L-R: Richard Whitney, Robyn Chirnside, Becky McLaughlan, Michelle Annand
2021 Quality Awards Supreme Award Winner: 'Eye Surgery - The Manaaki Experience'. L-R: Richard Whitney, Robyn Chirnside, Becky McLaughlan, Michelle Annand

Winners

 

Highly Commended

Improvements that centre on patient safety are recognised each year with the awarding of the Catherine Scally Patient Safety Award. 

 

Whatumanawa Award

At the 2021 Quality Awards night, a new award was introduced which recognises a staff member or specialist who demonstrates a heart that sees a need and responds. The inaugural recipient of the Whatumanawa Award was Sandra Laidler, who has 26 years of service to Mercy and over that time has championed numerous fundraising causes - raising tens of thousands of dollars for local charities, all while overseeing the hospital's busy laundry department.

2021 Whatumanawa Award recipient, Sandra Laidler
2021 Whatumanawa Award recipient, Sandra Laidler

Industry Awards

2021 New Zealand Private Surgical Hospital's Leaders in Quality Awards
Mercy Hospital won the non-clinical section of the biennial NZ Private Surgical Hospital Association's 2021 Leaders in Quality awards for its efforts to become a certified establishment for gluten free dining under Coeliac New Zealand’s Dining Out programme. 

2020 Westpac Otago Business Awards 
Mercy was the proud recipient of the Excellence in Service and Supreme Business Excellence Awards at the 2020 Westpac Otago Business Awards. 

2018 New Zealand Private Surgical Hospital's Leaders in Quality Awards
In 2018 Mercy Hospital received both the Clinical and Non-Clinical Awards, and ultimately the Supreme Award at the New Zealand Private Surgical Hospitals Association's biennial Leaders in Quality Awards. 

2014 WorkSafe New Zealand Awards 
Mercy won the Best Initiative to Address a Workplace Hazard category at the 2014 WorkSafe New Zealand Awards for its work in mitigating the risks from electrosurgical smoke plumes. 

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