Our Performance

Mercy is committed to delivering exceptional care for our patients, through continuous quality improvement.

Patient Feedback

Mercy Hospital uses Cemplicity to gather patient feedback. Patients are sent an invitation via email or text message to provide feedback on their care two weeks after discharge. Responses are anonymous and not able to be traced back to individuals. 

A summary of our recent patient feedback can be viewed below:

"The staff within the hospital while I was there were 100% amazing, caring, helpful and professional in all interactions, thank you for looking after me during my stay."

"My expectations were both met and exceeded throughout my entire stay. I would highly recommend Mercy Hospital."

"Everyone was amazing and treated us with so much respect and kindness. Couldn’t have been happier with the experience."

June 2021

 

 

Commitment to quality

Mercy has an absolute commitment to quality.

All staff are encouraged to create or be involved in projects that drive quality improvements. These projects are celebrated annually at Mercy's Quality Awards night and have resulted in some truly innovative successes including sustainability initiatives through onsite worm farms, patient room service, and the automation of patient processes.

You can learn more about each of the 2020 Mercy Hospital Quality Award projects in these YouTube videos.

 

Supreme Award Winner

Nothing About Me Without Me

2020 Quality Award Supreme Award Winners 'Nothing about me without me'. L-R: Richard Whitney, Amy Porter, Pam Prasad, Amanda O'Connor, Matt McDonald, Judith Vercoe. 
2020 Quality Award Supreme Award Winners 'Nothing about me without me'. L-R: Richard Whitney, Amy Porter, Pam Prasad, Amanda O'Connor, Matt McDonald, Judith Vercoe. 

Winners

  • 21st Century Preadmissions
  • PITStop: Post-operative handover tool
  • Partnership with patients to improve MDRO information

 

Highly Commended

  • The Ins and Outs of Managing Crates

Improvements that centre on patient safety are recognised each year with the awarding of the Catherine Scally Patient Safety Award. 

2020 Catherine Scally Patient Safety Award winners 'PITStop: Post-operative handover tool.' L-R: Richard Whitney, Tricia Cairns, Sarah Eton, Richelle Manson
2020 Catherine Scally Patient Safety Award winners 'PITStop: Post-operative handover tool.' L-R: Richard Whitney, Tricia Cairns, Sarah Eton, Richelle Manson

DAA Group EQuIP Accreditation

Mercy participates in the voluntary EQuIP (Evaluation and Quality Improvement Programme) Accreditation cycle run by the DAA group.

EQuIP audits ensure quality improvement remains a focus across the hospital, allows for Mercy to benchmark itself against similar organisations and helps enable Mercy to be a leader in delivering health care.

Industry Awards

2020 Westpac Otago Business Awards 
Mercy was the proud recipient of the Excellence in Service and Supreme Business Excellence Awards at the 2020 Westpac Otago Business Awards. 

2018 New Zealand Private Surgical Hospital's Leaders in Quality Awards
In 2018 Mercy Hospital received both the Clinical and Non-Clinical Awards, and ultimately the Supreme Award at the New Zealand Private Surgical Hospitals Association's biennial Leaders in Quality Awards. 

2014 WorkSafe New Zealand Awards 
Mercy won the Best Initiative to Address a Workplace Hazard category at the 2014 WorkSafe New Zealand Awards for its work in mitigating the risks from electrosurgical smoke plumes. 

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