Going Home

Planning ahead can help ensure a smooth recovery.

Dunedin is currently at Covid-19 Alert Level One
Patient safety is at the heart of everything we do at Mercy Hospital. We ask that all visitors sign in using the NZ Covid Tracer app (QR codes located at entrances), or manually sign in at reception. If you are unwell, please stay at home. We appreciate your cooperation in keeping Mercy Hospital a safe place for all of our patients.

Preparing to go home

When it is time for you to leave Mercy Hospital, your nurses will ensure you are well-prepared and know what to expect. If you do have questions, please ask your specialist or nurse. 

Discharge checklist

  • Arrange a support person to pick you up and look after you for at least 24 hours post-surgery (or longer depending on surgery type).

  • Collect all of your belongings and have a pre-discharge consult.
  • Collect your prescription prior to leaving.
  • Make sure that you understand how to take your pain medications.
    Some pain medications can cause constipation, make sure that you understand what to do if this happens.

  • Make sure that you understand how to care for any wounds that you have.

  • Understand how to use any mobility aids that you have (e.g. crutches).

  • Know how long to wear your compression stockings (if relevant). 

Discharge time

For day stay patients, discharge time will vary and will be decided in consultation with your nurse.

For overnight patients, Mercy Hospital has a strict hospital discharge time of 10.00 am - 11.00 am. This is very important as it allows us time to prepare the room for the next patient. Please ensure you have transport arranged for the day and time of your discharge. 

Post discharge care

Your care does not end when you leave the hospital. Day surgery patients will receive a phone call the day after surgery to check steady progress is being made. Overnight stay patients will receive a phone call after two or three days of being at home. Your surgeon should also give you further instructions and / or a follow up appointment time. 

Please contact your specialist or general practitioner immediately for advice if you become unwell or develop any of the following:

  • Increased pain, redness or swelling around the wound site.
  • Bleeding or wound ooze.
  • Fever or chills.
  • Pain, tenderness or swelling in the calf or thigh.
  • Chest pain or shortness of breath.

If you experience shortness of breath, chest pain or excessive bleeding, please call 111. 

Payment information

You will usually receive the following invoices after you are discharged:

  1. Mercy Hospital's invoice
  2. Surgeon's invoice
  3. Anaesthetist's invoice (if applicable)
  4. Other healthcare providers' invoices (if applicable, e.g. physiotherapist, occupational therapist).

Payment terms
Payment of your Mercy Hospital invoice is due within 14 days of the invoice date. Mercy Hospital reserves the right to charge interest at 2% per month (24% per annum) on all unpaid balances owing after one month from the date of the invoice. 

Payment options
You can pay your Mercy Hospital invoice:
- Online via our payment portal.
- Internet banking direct to our bank account.
- By eftpos at our ground floor Reception desk.
- By credit card (Mastercard or Visa) at our ground floor Reception desk.

Patients with health insurance
Please forward all invoices relating to your surgery to your health insurer, with a completed claim form. Once Mercy Hospital has received payment from your insurer, we will send you a receipt showing any outstanding balance that you need to pay. 

Patients with Southern Cross Health Insurance
As Mercy Hospital is an affiliated provider to Southern Cross, there are a number of procedures called 'affiliated provider procedures' for which invoice processing is streamlined. 

Southern Cross affiliated provider procedures:
If your procedure is an affiliated provider procedure, Mercy Hospital will handle the prior approval and claim for you. You will receive an invoice from Mercy Hospital for any excess and/or items not covered by your insurer.

Southern Cross non-affiliated provider procedures:
If your procedure is not an affiliated provider procedure, following surgery you will need to complete and submit a health insurance claim to Southern Cross. You will be required to pay any excess and/or items not covered by your insurer. 

ACC patients
Hospital accounts will be paid directly by ACC. You may need to make a co-payment if ACC does not meet the full cost of your surgery. You will also be charged for any personal expenses incurred (e.g. single room surcharge, toll calls and visitor meals). 

Need help with an invoice?
Contact us if you have any questions about your invoice (phone 03 467 6654). 

More information about fees and payments is available here. 

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