What to Expect

Specialist oncology services and support.

Covid-19 Information

The safety, health and wellbeing of our patients, staff and specialists are of utmost importance to us. Under the Covid-19 Protection Framework (traffic light system) everyone coming to Mercy Hospital is required to practice good hand hygiene.

To help us support patient care patients will be asked their Covid-19 vaccination status. You can choose not to provide this information. 

Our purpose built unit is located in the Manaaki building at Mercy Hospital in Maori Hill, Dunedin. This modern suite features floor to ceiling windows, maximising natural light and views of Dunedin’s town belt. It is a peaceful and private setting where you and your support people will be made to feel welcome.

Your first specialist consultation will take around one hour. Once we have received your referral, you can usually be seen by an oncologist within one to two weeks. Following your first consultation, a treatment plan and cost estimate will be prepared for you. Before your first chemotherapy treatment, you will meet one of our nurses for a one-on-on education session where you will be given plenty of information about your therapy, possible side effects and treatment options for these, warning signs, when/how to contact the team after hours, and coping strategies for you and your loved ones.

When receiving your cancer treatment at Mercy Cancer Care, you will see the same experienced and friendly team at every visit, allowing for consistency of care.  Communication with you and with other health professionals involved in your care is crucial, so we make sure to stay in close contact throughout your treatment.

While undergoing treatment, your friends and family are very welcome to accompany you. Lunch is provided for you, with all dietary requirements catered for. Other facilities include free car parking, an onsite café, kitchen facilities and free wifi.

Referral process

You can be referred to Mercy Cancer Care by your general practitioner, any medical specialist, or you can complete a self-referral form. Once our staff have received your referral and it has been assessed by an oncologist, we will contact you to schedule an appointment. We can only receive referrals for patients with a confirmed cancer diagnosis.
Self-referral forms can be sent to us via email. To get a self-referral form, contact us and request one here.


Before starting treatment, a detailed care plan will be prepared for you. This will include an estimate of costs.

We understand that dealing with a cancer diagnosis is stressful enough, so with your permission, we offer an insurance liaison service where one of our staff members works with your health insurer on your behalf, saving you the hassle.

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